Frequently Asked Questions

Price and buying

Do I need a subscription?
No. MenuPair is $99 per screen, paid once. Menu editing, scheduling, updates and support are included for as long as you own the stick. There is no monthly fee and no contract.

How much does shipping cost?
Shipping within the United States is free. Most orders arrive in 3 to 6 business days. We do not ship outside the US yet.

Can I return it?
Yes. Return it within 30 days of delivery for a full refund, even if it has been opened and used. Email support@menupair.com for a prepaid label. Refund policy.

Is there a warranty?
One-year limited warranty against defects. If the stick stops working we replace it.

I have more than one TV. What do I buy?
One stick per TV. All sticks share your account, so one edit can update every screen, or each screen can have its own menu.

Setup

What do I need?
A TV or monitor with a free HDMI port, a wall outlet for the power adapter, Wi-Fi with a password, and a phone to run the MenuPair app.

How long does setup take?
About a minute per stick once the app is installed: plug in, confirm the code on the TV, pick your Wi-Fi.

I'm not technical. Can I set it up?
If you can plug in a phone charger, you can set up MenuPair. The Setup guide walks through each screen.

Can I power it from the TV's USB port?
Please don't. Most TV USB ports do not supply enough power and the stick will restart under load. Use the wall adapter in the box.

The app can't find my stick.
Make sure the TV shows the MenuPair setup screen with a QR code, that Bluetooth is on and the app has Bluetooth permission, and that you are within about 10 feet of the stick. Unplug the stick for 10 seconds and plug it back in. More help on the Setup guide.

Does it work with a guest network?
Yes, if the guest network has a Wi-Fi password. The stick works on any WPA2 or WPA3 network, including guest networks with client isolation, because it only makes outbound connections. Networks that require a sign-in web page (captive portal) or a username plus password (WPA2-Enterprise) are not supported. A small travel router fixes that.

Can I use Ethernet?
Not on the stick itself. Wi-Fi only.

Using it

How do I update the menu?
Open the MenuPair app on your phone, or sign in at app.menupair.com on a computer. Change items, prices or photos and tap publish. The TV shows the new version within a few minutes.

Can I upload my existing menu?
Yes. Upload a PDF (each page becomes a slide), images or short video clips. A 16:9 layout fills the screen.

Can menus change by time of day?
Yes. Set a breakfast, lunch, dinner or happy hour menu and the server switches them at the times you choose.

What if my Wi-Fi goes down?
The stick keeps playing the current menu from its own storage. When the connection comes back it picks up any edits you made in the meantime.

What happens after a power cut?
The stick boots straight back into your menu.

Can I show video?
Yes. Short clips are rendered into the loop along with your slides.

Does it play sound?
Menus play silently by default.

Hardware

Will it work with my TV?
Yes. Any TV or monitor with an HDMI port, any brand, any size, old or new. It outputs 4K on 4K TVs and 1080p on the rest.

Do I need a commercial display?
No. A consumer TV is fine. If the TV runs more than 16 hours a day, pick one rated for that, but it is not required for the stick.

Does it have a camera or microphone?
No.

What does the stick send over the internet?
Outbound connections only: a check-in once a minute with device health (signal, temperature, storage, uptime) and downloads of your rendered menu. See the Privacy policy.

Support

How do I get help?
Email support@menupair.com or use the contact form. Include the name of the screen from the app if it is about a specific stick.